Job Description

Responsibilities

Join the WINNING TEAM at IGT Global! IGT seeks a Lottery Field Services Technician in Warren, MI. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization. The Field Service Technician maintains service equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

• Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation of IGT equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
• Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
• Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

Playing for What Matters Most - You!

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

• Company vehicle to take home for work use only (Field Services only, depending on location)
• Medical benefits on day one of being an IGT employee
• 12 paid holidays plus two floating holidays per year
• Three weeks of paid vacation per year, prorated first-year
• 401K with employer match and 100% vested on day one
• Company-paid parental leave, life insurance, short-term disability and long-term disability
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Qualifications

Education Required

• High School Diploma or equivalent required.
• Technical or I.T. I.T.-related training or education is a plus.

Experience Required

• 2+ years of electronics, repair, field, or related industry experience.

Skills Required

• Knowledgeable in electronics, data communications, or related areas of expertise.
• Must be able to climb, lift, and carry equipment weighing up to fifty (50) pounds.
• Must be able to sit and drive for prolonged periods.
• Please show skill when working with tools, moving parts, and electrical current.
• May work at heights for equipment installation, work in close quarters, and be exposed to inclement weather during some installations.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

-#LI-LF1

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