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Media InSite News is a monthly educational newsletter distributed free via email to executives, managers & professionals in ​communications, public relations (PR) marketing, customer service and media.
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Becoming a reputable brand involves more than just having an active social media page. It involves a combination of staying on top of your brand’s media coverage including owned media (content published by your brand), paid media (content paid for by brand eg. advertisements) and the ever-illusive earned media.
Earned media refers to any type of media attention that your brand has gained organically. This exposure is not paid for or influenced by you; it’s content coming from a third party that you have no control over. This includes product reviews, news and social media mentions, word of mouth, user-generated content; any feedback that you haven’t paid for. It’s free exposure for your brand.
The power of earned media has often been underestimated but it can be a vital part of your strategy to achieve your marketing goals. It may be tough to earn this type of publicity for your brand but it will be well worth the effort. Here are three reasons why earned media is important to your brand.
Earned media exposure can help to bring continued awareness and ensure that your audience becomes familiar with your brand. Every earned interview and online brand shout-out is an opportunity to share your message with viewers, listeners and readers who all have the potential to become paying customers. Increasing your brand’s visibility through increased awareness may not be instantly gratifying but it will boost your brand in the long run.
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Any earned media mention for your brand on the radio, television, newspaper or online has the ability to reach a larger audience of people than you may realize. A raving review about your brand that is reshared on Twitter has the potential to reach thousands of users, all views that you haven’t paid for. This audience may not even be following your pages or familiar with your brand, but earned media mentions like this will still allow them to see the positive feedback.
Potential customers who have heard about your brand through earned media will view your brand as credible. They are more likely to value the honest words of another user’s experience or the objectivity of an article in a respected publication than they will a paid advertisement. A 2016 report by Nielson indicated that 83% of customers made their choices based on referrals as opposed to content directly from the advertising brand.
As with any type of media coverage, tracking earned media is just as crucial to understanding your brand’s impact on your intended audience. Earned media can not only drastically impact your brand’s Share of Voice but also affect your ranking in your industry. By measuring this buzz about your brand, you can tap into the root of what actual customers honestly think about your brand and use that to drive your strategies. Insight into these mentions can also serve as a starting point to engage with your audience, especially online users. Join the conversation and let them know that your brand values their feedback.
With Media InSite’s media monitoring services, brands can track their Ad Value Equivalency (AVE) for their offline mentions including newspaper articles and radio interviews. This simply refers to the monetary value that can be attributed to a mention in a TV news clip or any other earned media mention. Though it may be an outdated metric in the PR industry due to ever-fluctuating advertising rates, but many brands still use it to gauge a sense of overall monetary worth.
Monitoring and measuring your brand’s media mentions including earned media is pertinent to your brand’s growth. Stay on top of it all with Media InSite’s media monitoring services. Click here to find out how we can help you.
Media InSite News is a monthly educational newsletter distributed free via email to executives, managers & professionals in ​communications, public relations (PR) marketing, customer service and media.
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